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Subscription & Package

Subscription & Package Policy

Last Updated: September 16, 2026

This Subscription & Package Policy outlines the billing terms, plan structures, renewal conditions, and refund guidelines for paid subscription tiers and download packages on Gluox via gluox.com and the Gluox Android mobile application.

1. Subscription Plans & Credit Packages

Gluox provides tiered access to high-resolution stock photography and video footage through the following billing models:

  • Recurring Subscriptions (Monthly / Annual): Grants access to continuous premium asset downloads or a recurring monthly allotment of download credits. Billed on a scheduled recurring cycle until canceled.

  • On-Demand Credit Packs: A fixed quantity of download credits purchased as a one-time transaction without recurring renewal.

  • Enterprise / Multi-Seat Licenses: Customized multi-user access tailored for agencies, commercial studios, and teams requiring shared asset management.

2. Billing, Pricing, and Currency

  • Desktop Checkout (gluox.com): Direct purchases on our website are securely processed through third-party payment gateways (e.g., Stripe, PayPal). All applicable taxes (e.g., VAT, GST, sales tax) are calculated and displayed at checkout based on your billing jurisdiction.

  • In-App Transactions (Android App): If in-app purchases or subscriptions are made directly through the Gluox Android app, billing is managed directly through Google Play Billing in accordance with Google Play's Terms of Service.

  • Price Changes: Gluox reserves the right to modify subscription pricing at any time. Any price changes will be communicated via your registered email address at least 30 days prior to taking effect on your next renewal billing date.

3. Automatic Renewal & Cancellation

  • Auto-Renewal: Recurring subscription plans automatically renew at the end of each billing cycle (monthly or annually) using your primary payment method on file, unless canceled prior to the renewal date.

  • How to Cancel:

    • Website Subscriptions: You can cancel your subscription at any time by navigating to Account Settings > Billing & Subscriptions on gluox.com and selecting Cancel Subscription.

    • Google Play In-App Subscriptions: If subscribed via Google Play, you must manage and cancel the subscription directly in the Google Play Store app under Payments & subscriptions.

  • Access After Cancellation: Upon cancellation, you retain full access to your subscription tier and remaining download limits until the end of your current paid billing period. No further recurring charges will occur.

4. Credit Expiration & Rollover Rules

  • Subscription Credits: Any download credits included with a recurring subscription tier expire at the conclusion of the active billing cycle and do not roll over to the next month, unless explicitly noted on your specific plan.

  • Credit Pack Expiration: One-time credit packs remain valid for twelve (12) months from the purchase date. Unused credits beyond this period expire automatically.

  • Post-Cancellation Credit Status: If your subscription lapses or is canceled, remaining active subscription credits are forfeited at the conclusion of the billing cycle.

5. Refund Policy

Because Gluox provides immediate digital delivery and access to copyrighted, downloadable media files, refunds are subject to strict conditions:

  • Digital Goods Nature: Once a high-resolution photo or video file has been downloaded, that asset cannot be "returned."

  • Eligible Refund Scenarios:

    • You request a refund within seven (7) days of an initial subscription charge or renewal AND you have downloaded zero (0) stock assets during that billing cycle.

    • You experience a verified technical failure on the platform (e.g., duplicate billing, system-wide download failure) that our technical support team cannot resolve within 48 hours.

  • Ineligible Refund Scenarios:

    • No refunds are provided once one or more photos or videos have been downloaded during the active billing period.

    • Failure to cancel an auto-renewing subscription prior to the renewal date after media assets have already been downloaded.

    • Accounts terminated due to violations of our Download Policy, bot usage, or unauthorized asset redistribution.

  • Google Play Purchases: Refund requests for transactions billed through Google Play Billing must be submitted directly via Google Play's standard refund portal.

6. Account Upgrades & Downgrades

  • Upgrades: When upgrading to a higher-tier subscription mid-cycle, the new features and download allocations take effect immediately. The difference is prorated for the remainder of the billing period.

  • Downgrades: When downgrading your tier, the change takes effect at the beginning of the next scheduled billing cycle.

7. Contact Us

For billing inquiries, package customization, or refund requests, reach out to our team: